Warranty Policy
At Software City, we are committed to providing high-quality software products. We offer a warranty that ensures our customers receive functional software and valid activation keys.
Refunds:
Physical software product refunds will be accepted if either one or both of the following instances occur:
- Coverage: The Physical installation media has a device failure upon attempting to start up or does not contain the specified product (Refunds are only valid if a refund claim has been submitted within 7 days from receiving the product.)
- Duration: The refund policy is valid for 7 days after purchasing the product.
- Claims: To file a claim, please contact our customer support with your order details and we will arrange the collection of your product @ no additional cost and either assist you in getting set up or deliver a replacement product at no additional cost.
- Exclusions: This warranty does not cover issues caused by user error, misuse, or unauthorized modifications.
Warranty Terms:
- Coverage: Our warranty covers defects in software functionality and ensures the validity of the product key.
- Duration: The warranty is valid for one year from the date of purchase.
- Claims: To file a claim, please contact our customer support with your order details.
- Exclusions: This warranty does not cover issues caused by user error, misuse, or unauthorized modifications.
Support:
For any questions regarding our warranty policy, please reach out to us at:
Email: admin@softwarecity.co.za
Phone: +27 65 394 5990